cko44's Privacy Policy

In Introduction

cko44 ("we", "our") operates a trusted online casino and betting platform for players in Bangladesh. When you use our website, you share certain personal information with us. This Privacy Policy ("Policy") explains how we handle that information and what your rights are.

By using our platform, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using the platform and contact our support team.

1 Personal identification information

When you create an account on cko44 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication and account recovery)
• National ID information (where verification is required)
• Username and password (stored in encrypted form)

Automatically collected information

While you use our platform, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity information

Payment-related information

For deposits and withdrawals, we collect the necessary information related to transactions. Transactions on our platform are handled through bKash, Nagad, Rocket, and Upay. All payment processing takes place within the secure environment of the respective payment provider, and we do not store your complete payment credentials (such as PIN or OTP).

2 Why we use your information

cko44 uses your personal information only for the legitimate purposes listed below:

Service delivery and management

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining gaming activity history

Safety and security

• Detecting and preventing fraudulent activity
• Ensuring account security
• Preventing unauthorized access
• Age verification (for users aged 21 and above only)

Contact & Support

• Providing customer support via live chat and email
• Sending important account-related notifications
• Informing you of policy changes

Service improvement

We analyze aggregate and anonymized data on user behavior and preferences to improve service quality. This analysis does not identify you personally.

3 When and with whom information may be shared

cko44 may share your information with third parties in the following limited circumstances:

Payment providers

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process transactions. This information is used solely for transaction verification purposes.

Technology service providers

Trusted third-party technology services may be used to operate our platform. These providers are required to comply with our privacy policy.

Legal obligations

We may be required to disclose necessary information in the case of legal proceedings, court orders, or valid requests from government authorities. In such situations, we will provide only the minimum information required.

Responsible gaming safeguards

Information may be verified where necessary to ensure responsible gaming and to prevent access by minors.

4 Cookie usage policy

cko44 uses cookies and similar technologies to improve your user experience.

Essential cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, security verification, and payment processing. They cannot be disabled.

Functional cookies

These cookies are used to remember your preferences and settings (such as language selection). They personalize your experience.

Analytics cookies

These cookies are used to collect anonymous statistics about platform visits. This information helps us improve our service quality.

Cookie controls

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some platform functionality.

5 How we keep your information secure

Protecting your personal information is the highest priority for cko44. We use industry-standard security technologies and practices.

Technical safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Passwords are hashed and stored using strong encryption algorithms
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability testing
• Server and database firewall protection

Organizational safeguards

• Only authorized staff can access personal information
• Regular staff training on privacy and data protection
• A defined response plan in the event of a data breach

6 How long we keep your information

cko44 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

Active accounts

While your account is active, your profile, transaction history, and gaming records are retained. This information is necessary for service delivery and dispute resolution.

Closed or inactive accounts

Even after an account is closed or becomes inactive, some information may be retained for a specified period to meet legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymized.

Transaction records

Records of financial transactions may generally be retained for an extended period for audit and legal purposes.

7 Your privacy-related rights

If you have an account with cko44, you have the following rights:

Right of access

You can find out what information we have stored about you. You can view much of this information directly from your profile settings, and if needed, you can request further details through the support team.

Right to correction

If any of your information is incorrect or incomplete, you can request that it be corrected. A verification process may be required to change key details such as your name or mobile number.

Right to deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal and regulatory obligations.

Right to object to processing

You can object to the processing of your information for specific purposes. You can opt out of marketing communications at any time.

How to exercise your rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request promptly.

8 Age verification and child protection

cko44 strictly provides services only to users aged 21 and above. We do not intentionally collect any information from minors.

An age verification process is followed at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

9 Process for privacy policy changes

cko44 may modify or update this Privacy Policy from time to time. The following process will be followed when changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users may be notified by email in the case of significant changes.
• If you continue using the platform after changes are made, you will be considered to have agreed to the new policy.

We advise you to visit this page regularly and read the latest policy. If you have any objection to a change, stop using the platform and contact us.